To support the relaunching of VoxOx, San Diego-based TelCentris has sponsored an iPhone giveaway at CES this year. It's not a surprising one, though, given that smaller telecoms like TelCentris stand to lose big if the larger players control the marketplace's pipelines. TelCentris is also soft-launching the Web site at CES 2011, which aims to promote Net neutrality by advocating policy positions that "put the user first," CEO Bryan Hertz said in a statement explaining the move. VoxOx's new senior product manager, Matt Howell, confirmed that an iPhone app for VoxOx is awaiting App Store approval, and that an Android app is planned. Mobile apps are on the way for VoxOx users. This version feels like the most stable version of VoxOx yet, though the program's top-heavy approach to features have plagued it with usability problems since it was originally released in 2008. In part, this is due to what Hertz described as better API support from services such as Facebook and Skype, although in the case of Call Connect, TelCentris invested in a new data center to ensure the feature's stability. The guts of VoxOx have received a fairly significant overhaul, according to Hertz and at least cursorily verified after an hour or so of hands-on testing. (VoxOx has made a video demo of Call Connect, too.) You can also choose the U.S.-based phone number that you receive when you complete the required, free registration process. VoxOx's Call Connect, the rebranded and expanded Call Back feature from previous versions, can now trigger VoIP calls on any phone, as well as via SMS and computer. ( Watch a video demo of the VoxOx contact merge feature.) In use, it felt similar to Google's recent contact merging option in Gmail, although it lacks Gmail's select-all and merge buttons. The program's contact list has also received the unified treatment, and it now supports merging contacts with an intuitive drag-and-drop. The VoxOx user can then initiate a call back from within VoxOx, send an SMS to the contact's mobile number, reply by instant message, or send a tweet. That voice mail's transcription will then appear in the unified messaging window under the contact who left the voice mail. Hertz's example of how the unified messaging window can work started with a voice mail left on a phone number that's been associated with VoxOx. This includes voice mail transcriptions similar to Google Voice, although TelCentris Chief Technology Officer Kevin Hertz asserted in an interview prior to the VoxOx announcement that VoxOx's transcriptions are of a notably higher quality than Google Voice's. People will be able to interact via instant message, SMS, VoIP phone calls, and social networking all from the same communications stream. The big improvement to the latest version of the program, available for Windows and Mac, is the unified messaging window.
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